Refund and Return Policies

Refunds, Returns & Chargeback Policies:

We have worked very hard to present only excellent products, by known companies, with high approval ratings. We have listed the best prices possible given the extremely challenging situation of Home Delivery, everywhere in Cuba.

This is very much a humanitarian effort. We are keeping costs as low as possible for trackable home delivery of greatly needed basic essential everywhere on the Island of Cuba.

Given the uniquely, difficult, time consuming, expensive, multi-governmentally regulated reality. It is impossible to refund and return purchases.

The amount of time that it takes to get products to and back from Cuba, is far more than our distributors return time limit.

The expensive part of shipping products to Cuba, is not just the products, it is all of the expenses and regulations that go with it. Returns pose an additional, complex, costly, highly multi-governmentally sanctioned, set of rules and guidelines that cannot be met. We would like too, it is just not possible.

Therefore, given the unique situation of shipping to a Communist Country; Refunds and Returns are not possible. Sorry, there is nothing that we can do to change that.

Given this unique situation, we cannot accept chargebacks, on any orders.

All orders and deliveries are final. Once the boxes are delivered and received by the designated recipient in Cuba; we are no longer connected to the delivery.

Refunds, Returns, Chargebacks, are not possible due to this unique situation.

We would love to accommodate your friends and family in Cuba with needed essential, at as an affordable price as possible, with trackable home delivery.

However, once the boxes are received by the designated recipient, they cannot be returned, refunded or charge backed. The transaction is complete and final.

Thank you very much.

Send Love to Cuba